Spin Galaxy Casino Privacy Policy

1. Introduction

1.1 This Privacy Policy explains how Spin Galaxy Casino collects, uses, stores, and protects your personal information when you visit our official website.

1.2 By creating an account or using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Identification Data: Name, date of birth, address, email, phone number, and verification documents (e.g., government-issued ID, proof of address).

2.2 Account and Usage Data: Login information, gameplay history, transaction history, device information, IP address, and communication records with customer support.

2.3 Payment Data: We collect only the payment details needed to process deposits and withdrawals, such as masked card details, e-wallet IDs, or crypto wallet information. These are stored and handled according to strict security standards.

2.4 Cookies and Tracking: We use cookies, web beacons, and similar tools to remember your preferences, improve how the site works, and help with analytics and marketing.

3. How We Use Your Information

We use your information to:

Provide and manage services: Create and manage your account, process payments, verify identity, and deliver casino and sportsbook services.
Ensure security and compliance: Detect and prevent fraud, money laundering, account abuse, and comply with licensing and legal requirements.
Improve our platform: Analyse performance and usage to enhance games, features, and user experience.
Communicate with you: Send important account notifications, service updates, security alerts, and, where allowed by law, promotional offers and news about Spin Galaxy casino bonuses and features.
Support responsible gaming: Monitor activity and apply limits or interventions where responsible gaming tools are used or problematic behaviour is detected.

4. Legal Bases for Processing

Depending on your jurisdiction, we process your data on the basis of:

Performance of a contract: To provide the Services you request.
Compliance with legal obligations: Including AML/KYC checks, record-keeping, and regulatory reporting.
Legitimate interests: Such as improving services, preventing fraud, ensuring security, and managing our relationship with you.
Your consent: For optional activities such as marketing communications and certain non-essential cookies.

5. Data Sharing and Transfers

5.1 We may share your information with:

Payment providers, banks, and payment processors to facilitate deposits and withdrawals.
Identity verification and fraud prevention services.
Game suppliers and technical providers who enable our casino and sportsbook products.
Regulators, law enforcement, and other authorities where required by law or licensing conditions.
Professional advisers (e.g., legal, compliance, IT) under strict confidentiality obligations.

5.2 Where data is transferred outside your jurisdiction, we implement appropriate safeguards as required by applicable data protection laws.

6. Data Security

6.1 We use strong SSL encryption, secure servers, and strict access controls to protect your data from unauthorised access, alteration, or loss. Our security framework includes regular monitoring, technical safeguards, and internal policies.

6.2 We work hard to protect your information, but no system is completely secure. Please keep your login details private and use secure networks when you access your account.

7. Data Retention

7.1 We retain your data for as long as necessary to:

Provide the Services and manage your account.
Comply with legal and regulatory obligations, including AML and financial record-keeping requirements.
Resolve disputes and enforce our Terms and Conditions.

7.2 After applicable retention periods expire, data is securely deleted, anonymised, or archived according to our internal policies and legal obligations.

8. Your Rights

Subject to local law, you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion or restriction of processing in certain circumstances.
Object to certain processing activities, including direct marketing.
Withdraw consent where processing is based on consent (for example, for marketing).

To exercise your rights, please contact us via the details provided in the Contact Us section on Spin Galaxy Casino NZ. We may need to verify your identity before we can respond to your request.

9. Cookies

9.1 We use cookies and similar technologies to:

Remember your preferences and login sessions.
Enhance site performance and user experience.
Support analytics to understand how our site and Services are used.
Deliver and measure marketing and promotional campaigns, where permitted.

9.2 You can manage cookies through your browser settings. However, disabling essential cookies may affect the site’s functionality and some features, including secure login and gameplay.

10. Changes to This Policy

10.1 We may update this Privacy Policy from time to time. The latest version will always be available on Spin Galaxy Casino NZ.

10.2 We may let you know about important changes through the website or by email. If you keep using our services after changes take effect, it means you accept the updated policy.

Spin Galaxy Casino New Zealand is operated by Baytree Interactive Ltd (69691) and is licensed by the Kahnawake Gaming Commission, license number: 00892.