Responsible Gaming at Spin Galaxy Casino
Our Commitment
Spin Galaxy Casino is committed to promoting responsible gaming and providing a safe, controlled environment for our players. We believe gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems.
We support industry best practices and responsible gaming initiatives, including those highlighted by organisations such as Gordon Moody and other responsible gambling bodies referenced on our official website.
Play Responsibly
- Only gamble with money you can afford to lose.
- Set a budget and time limit before you start playing and stick to them.
- Do not chase losses or try to recover money by increasing your stakes.
- Avoid gambling when under the influence of alcohol, drugs, or when feeling stressed, anxious, or depressed.
- View gambling as entertainment, not as an income source.
Player Protection Tools
To help you stay in control of your gaming activity, Spin Galaxy Casino provides a range of tools which you can configure in your account settings or by contacting customer support:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control the amount you can add to your account.
- Loss and Wager Limits: Where available, define maximum loss or wagering limits over a selected period.
- Session Time Limits: Set limits on the length of your gaming sessions, with reminders or automatic logouts after your chosen time.
- Reality Checks: Enable on-screen notifications showing how long you have been playing and your current balance.
- Time-Out / Cooling-Off: Take a short break by temporarily blocking access to your account for a chosen period.
- Self-Exclusion: Request a long-term exclusion from our Services. During self-exclusion, your account will be closed and we will take reasonable steps to prevent you from opening new accounts and to stop marketing communications being sent to you.
Details on how to activate these tools are available within your account under the Responsible Gaming or security settings, or by contacting customer support via the channels listed on Spin Galaxy Casino NZ.
Recognising a Gambling Problem
You may be at risk of a gambling problem if you:
- Spend more time or money gambling than you intended.
- Neglect work, studies, or family responsibilities due to gambling.
- Borrow money or sell possessions to fund gambling.
- Hide your gambling from others or feel guilty about it.
- Feel irritable or anxious when you try to cut down on gambling.
If you recognise these signs, consider using our limits or self-exclusion options and seek support from professional organisations.
Support and Help Organisations
If you believe your gambling may be becoming a problem, we strongly encourage you to contact independent support and counselling services available in your region. These may include:
- Local and national gambling helplines.
- Counselling services specialising in gambling-related harm.
- Support groups and residential programmes such as those associated with Gordon Moody and other responsible gambling charities featured on Spin Galaxy Casino NZ.
Our customer support team can provide more information on organisations that operate in your area.
Underage Gambling
Spin Galaxy Casino strictly prohibits anyone under the age of 18 (or the legal age in their jurisdiction, if higher) from opening an account or using our Services. We perform age and identity verification checks and reserve the right to request additional documents where necessary.
We encourage parents and guardians to use internet filtering or parental control software to restrict access to gambling websites on devices used by minors.
Spin Galaxy Casino New Zealand — operated by Baytree Interactive Ltd (69691), licensed by the Kahnawake Gaming Commission, license number: 00892.
